Privacy Policy

This Privacy Policy outlines how halawasilk.com (referred to as "the Site" or "we") collects, uses, and shares your Personal Information when you visit or shop on the Site.

If you have any questions or want more information about our privacy practices or wish to file a complaint, please reach out to us through e-mail at care@halawasilk.co or through mail at 261 Y Block, DHA Phase 3, Lahore 54000, Pakistan.

When you visit our Site, we collect certain information about your device, your interaction with the Site, and the necessary information to process your purchases. We may also collect additional information if you reach out to us for customer support.

The information we collect that identifies you as an individual (known as "Personal Information") includes your device information, order information, and customer support information.

Device information is automatically collected when you visit our Site using cookies, log files, web beacons, tags, or pixels. This information is used to load the Site correctly for you and to perform analytics on Site usage to optimize the Site. We share this information with our processor Shopify.

Order information is collected directly from you to provide products or services and to fulfill our contract. We use this information to process your payment, arrange for shipping, provide invoices, order confirmations, communicate with you, and screen orders for potential risks or fraud. We may also use your preferences to provide you with relevant information or advertising about our products or services. This information is shared with our processor Shopify.

Customer support information is collected from you to provide customer support.

We also use cookies to improve your browsing experience. Cookies are small pieces of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies. They remember your actions and preferences, provide information on how people use the website, and allow us to tailor our website to your preferences. Most cookies we use are persistent, and you can manage cookies in your browser's settings. However, removing or blocking cookies may negatively affect your user experience.

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. If you have a complaint, please reach out to us via e-mail at care@halawasilk.co.

This Privacy Policy was last updated on August 31st, 2023.